If your seeds have not arrived yet, don’t panic. Start by checking on the list of shipping times we provide here. If you should have already received your order according to those times, there are a few options. Customers using standard delivery should wait 25 days after receiving shipping confirmation. If the seeds still have not arrived, contact us so we can track the order. At this time we will also provide you with proof of postage. If the item cannot be tracked and is considered lost or stopped en route, we will resend it at no additional charge.
Customers using stealth delivery will most likely (but not always) have a tracking code. This can be found in the “Orders” section of the account after logging in. If no tracking code can be found, contact us and we will investigate the matter. Lost orders can be reshipped, but customers will need to cover the cost of shipping. Please note that for both standard and stealth delivery options, orders will not be resent if incorrect address information was provided at the time of purchase.
Customers are responsible for ensuring this accuracy. Customers using the guaranteed stealth shipping option will be given a tracking number. If not, contact us so that we can provide you with one. If the item has already been shipped but the tracking code shows that it has not yet been delivered, we will resend your items at no charge, and with no questions asked.
While waiting for a delivery from 420-Seeds, do not throw out any unrecognizable packages you receive in the mail. We are very discreet with our packaging so make sure you fully inspect it and read all material that comes with it. Even then, because we’re so good at hiding seeds within the material, if you can’t find, contact us and we’ll tell you where you can find them!