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Frequently Asked Questions

Below is a list of frequently asked questions.

Please check if your query is answered here before you contact us as we will not reply to your email if your question has been answered.

Account Queries

  • Can I place an order even if I don’t have an account?
  • How can I get into my account to view rewards, my shopping cart, etc.?
  • I’ve placed an order and the status is pending. What does that mean?
  • What do I do if I forget my password or username?