Why is my payment being declined?
The most common reason is because your bank is the blocking transaction. This is standard anti fraud practice for many banks and is nothing to be concerned about. You simply need to call your card issuer and ask them to lift any blocks that may be in place before replacing the order.
I would like to cancel my order, what can I do?
If you would like to cancel your order, for whatever reason at all, we will happily cancel that for you as long as it has not already been shipped. If the order has already been shipped we should still be able to cancel an order as long as the package is returned to our dedicated returns address UNOPENED and in good condition.
I have made a mistake, can I change my order?
Please let us know immediately that you realize you have made an error, giving as much detail as possible with whatever change is required. If we are able to fix this in time we will do so. Unfortunately if it has been dispatched we cannot make changes to the order.
IMPORTANT - There are certain questions we are prohibited from answering by law,
if you ask for information on anything we think will be used to support an illegal activity
we WILL NOT answer. This includes any aspects of growing or germination of seeds.
Still need help? Either email us directly through the contact form here, of give us a call on
+44(0)7909316916. Please note that our customer service
team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however,
please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.
420 Registered Office: 27 Old Gloucester St, London, WC1N 3AX, UK
